Privacy Policy

1. Who we are and what this policy covers

Elite Electric is a licensed electrical, solar and battery contractor based at 8389 S 700 W in Sandy, Utah. This Privacy Policy explains what information we collect when you visit eliteelectricpro.com, request a quote, use our online estimator or contact us by phone or email, how we use it, and the choices you have.

It applies to eliteelectricpro.com and to information you give us through the website, email, telephone or other communications about our services. Our Terms of Service explain the rules for using the website and estimator.

2. Information we collect

What we collect depends on how you contact us. It may include:

• Contact details: your name, email address, telephone number, and the property or project address when you choose to give them.
• Project details: information about the electrical, solar, battery, EV charging or other work you are asking about, such as your average power bill or the system size you have in mind.
• Files you upload: documents or photos you attach, such as a power bill, a photo of your electrical panel or roof, or a quote from another company.
• Communications: what you tell us in messages, emails, phone calls and follow-up conversations.
• Technical information: data collected automatically when you visit, such as IP address, browser and device type, pages viewed, visit time, and basic security or diagnostic information. The exact data depends on the hosting, security and analytics tools in use.

Before you upload a power bill: you can cover your account number and payment details. All we need is your usage (kWh) and the amount you pay to prepare a quote.

3. What happens when you request a quote

When you send a quote form or use our solar estimator, your details go to our office by email and are saved in our customer-management records. Here is how they are used:

• Our leads manager reviews your request and contacts you by phone or email, usually within one business day.
• Our project manager and master electrician use your details, bill and photos to prepare a written preliminary price.
• If you go ahead, the same information is used to schedule the site survey, design the system, and file permits and utility paperwork for your project.
• Photos and documents you upload are used for your quote and project file. We do not post them online or use them in advertising without asking you first.

What you submit is seen by the Elite Electric staff who work on your request and the service providers listed in section 6, and no one else.

4. How we use your information

We may use the information you provide to:

• Respond to questions, quote requests and service requests.
• Understand your project and review the information and files you send us.
• Contact you about estimates, scheduling, installation, service and support.
• Provide and manage the services you ask for.
• Keep business, project and warranty records.
• Protect the website, detect misuse, fix technical problems and keep systems secure.
• Understand how the website performs and improve it, where analytics tools are enabled.
• Meet legal, regulatory, accounting and record-keeping requirements.

5. How we contact you

We contact you by phone call or email about the request you sent us. Our office line, (801) 928-7219, is a landline and does not send text messages, and we do not send automated marketing texts.

If you would rather not hear from us, tell us by phone or email and we will stop contacting you about your request. Any promotional email we send will include a way to unsubscribe.

6. How we share information

We never make your request public. We share information when it is reasonably needed:

• Service providers: companies that help run the website or our business, such as website hosting (GoDaddy), estimator hosting and storage (Cloudflare), email delivery (Google), form processing on our website, and our customer-management software. They process information for us to provide their services.
• Project partners: where needed to complete work you ask for, for example your utility for interconnection, your city or county for permits, equipment manufacturers for warranty registration, or a financing company if you choose to apply for a loan.
• Legal and safety reasons: when we believe disclosure is required by law or legal process, or to protect the rights, safety and security of our customers, business or others.
• Business changes: as part of a sale, merger, restructuring or transfer of the business, with appropriate protections.

We do not sell or rent your personal information. We do not allow our service providers to use your information for their own marketing. If you use a third-party feature on our website, that provider’s privacy policy may also apply.

7. Google Gmail API and email notifications

The Elite Electric Estimator uses the Google Gmail API to send emails related to estimator submissions and customer requests.

When an authorized Elite Electric Gmail account is connected, the application requests permission to send email from that account. The application uses the gmail.send permission solely to send business notifications about estimator submissions to authorized Elite Electric recipients and, where applicable, email confirmations to customers.

The application does not use this permission to read, search, view or manage the Gmail inbox, or to access unrelated email messages.

These emails may include a customer’s name, email address, telephone number, and project or estimator details submitted through our website.

Google processes information associated with Gmail API requests under Google’s applicable privacy policies and terms. OAuth credentials used to authorize email delivery are stored as protected application secrets and are used solely to maintain the email connection.

Elite Electric does not sell Google user data, use it for advertising, or use it for purposes unrelated to the estimator’s email function. Access to Google data is limited to the function described above and is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements.

8. Cookies and similar technologies

Our website and the tools that support it may use cookies and similar technologies. They help the site work, remember settings, protect forms from spam, measure visits and improve performance. The cookies in use depend on the features and third-party tools active on the website.

You can control cookies in your browser settings, including blocking or deleting them. Some features may not work as intended if certain cookies are blocked. If analytics or advertising tools are enabled, their own privacy practices also apply.

9. Third-party websites and services

Our website links to other websites, such as maps, manufacturers, utilities, government license lookups and review sites. We do not control those websites or their privacy practices. Please review their privacy policies before you submit information to them.

10. How long we keep information

We keep information as long as reasonably needed for the reason it was collected: answering your request, providing services, keeping project and warranty records, resolving disputes, meeting legal requirements and protecting our business. When information is no longer needed, we take reasonable steps to delete it or dispose of it securely.

11. How we protect information

We use reasonable administrative, technical and organizational safeguards to protect the information we handle, including secure (HTTPS) connections on our website. No website, email or storage method can be guaranteed completely secure, so please avoid sending sensitive information your request does not need, such as bank or card numbers.

12. Your privacy choices and rights

You can contact us to ask what personal information you have submitted, to correct it, or to ask us to delete it where we are not required or permitted to keep it. We may need to confirm your identity before acting on a request.

Depending on where you live and whether legal thresholds are met, you may have additional rights under state law, including the Utah Consumer Privacy Act. We will review and respond to eligible requests as the law requires. To make a request, use the contact details in section 15.

13. Children’s privacy

Our website and services are meant for adults looking for residential or commercial electrical, solar, battery or related services. We do not knowingly collect personal information online from children under 13. If you believe a child has sent us personal information, contact us and we will review and delete it as appropriate.

14. Changes to this policy

We may update this Privacy Policy when our services, website features or legal requirements change. When we do, we will change the “Last updated” date at the top of this page. Some browsers send Do Not Track signals; because there is no consistent standard for them, our website may not respond to every such signal.

15. Contact Elite Electric

For a question about this Privacy Policy or to make a privacy request, contact us: